Because every product is personalized and made to order, we cannot accept returns or exchanges for buyer's remorse or for typos entered at checkout. Please review your personalization carefully before ordering.
Damaged or defective items
If your order arrives damaged, defective, or incorrect, we'll make it right. Email supportgreenrackllc@gmail.com within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to return the item.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days.
Lost in transit
If tracking shows your order was lost in transit, contact us and we'll resolve it promptly.